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Scaffold Frame - Scaffolding, Shoring, Bleachers

Scaffold Towers set up and diagram sheet

Diagram of scaffold parts in a tower set up

                                                                                                                                                                       

Detailed diagram of parts from a rolling scaffold tower set up

Return and Refund Policy | Scaffoldframe.com

• How do I return an item?

Refund/Return Policy:

• 1. The return policy same for each item. All returns require an RMA #. To obtain an RMA #, locate your packing slip and use the Packing list number in the upper right corner of the packing slip. Original Packing list must accompany returns.
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• 2. All products must be returned within 7 days of receipt of your order, you may return any item in new condition, with its original packaging and any accessories for a full product refund minus a restocking fee of 25%.
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• 3. Customers are responsible for orders placed online at www.scaffoldframe.com.  Scaffold Frame assumes that the items ordered online are exactly what the customer wanted.  Orders placed in its entirety by customer via online shopping cart takes precedent over any other method of order placement. (e-mails, purchase orders, order faxed).  The customer is responsible for online orders 100%.  Purchase Orders may be used solely as a customers personal reference to their ONLINE order. Scaffoldframe.com only accepts Purchase Orders when customer has established a Net 30 Term account with parent company, Direct Scafold Supply.  If terms are agreed upon ONLINE orders placed by customer will no longer be accepted;  Only Purchase Orders are valid.  We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
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• Definition of new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way

• -within 7 calendar days of the delivery date (after 7 days no returns are allowed)

• -must not be a special order or a custom order

• -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.

---Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product.

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• --All exchanges and refunds will be processed within 2 weeksfrom the moment we receive all the item(s) back.

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• --Shipping charges are non-refundable. Returned orders which received free shipping will receive a refund less the cost of shipping.

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• --Customers are responsible for paying all shipping charges to return an item to us. We will cover the cost of shipping replacement merchandise back to the customer.

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Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

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Refunds are contingent upon inspection of item(s) once we receive it.

There is a 25% restocking fee for returned items that are not being exchanged and are not damaged.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or refund.

 

Please contact customer service for more information on returning an item. Thank you.

Contact Information:

Scaffoldframe.com
5602 Armour Drive
Houston, TX 77020
Customer Service: (877)-997-2233

John Moran: (281) 840 2119

 

Click here for more detail.